Guest Experience Lead - Front Desk (Flexible Shifts)

Concord Hospitality Brand; Columbus (OH); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Assistance

Discounted room rates

Training & Career Development

Job summary

Concord Hospitality in Columbus, OH, is seeking a Front Desk Clerk to warmly greet guests, assist with check-in/check-out, and respond to inquiries to ensure a smooth stay. You will support guests with payments, handle requests, and stay informed about Concord brands and travel programs, contributing to a welcoming, efficient experience for every visitor.

This full-time role emphasizes guest satisfaction, teamwork, and professional development opportunities within a hospitality-focused

Qualifications

• Strong customer service mindset.
• Ability to handle payments and cash procedures.
• Willingness to work evenings, weekends, and holidays.
• Knowledge of hotel brand and travel programs is a plus.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high service and hospitality standards.
• Address guest concerns promptly to ensure satisfaction.
• Post guest charges and follow cash handling procedures.
• Handle guest mail with privacy and professionalism.
• Stay knowledgeable about hotel brand and offers.
• Communicate guest feedback to departments and management.
• Answer calls and assist lobby visitors and colleagues.
• Know hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Professionalism

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord Hospitality in Columbus, OH, is seeking a Front Desk Clerk to warmly greet guests, assist with check-in/check-out, and respond to inquiries to ensure a smooth stay. You will support guests with payments, handle requests, and stay informed about Concord brands and travel programs, contributing to a welcoming, efficient experience for every visitor.

This full-time role emphasizes guest satisfaction, teamwork, and professional development opportunities within a hospitality-focused