Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Twinsburg (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision insurance

Life insurance with Short Term andLong

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality is seeking a Front Desk Clerk in Ohio to deliver warm, efficient service at check-in/check-out and handle reservations, inquiries, and payments. You will maintain accurate records, assist guests with requests, and keep the front desk tidy, ensuring a seamless stay in a fast-paced hotel environment.

Ideal candidates have strong communication skills, prior hospitality or customer service experience, and the ability to multitask while providing a welcoming experience.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Organizational skills

Cash handling

Professionalism

Flexibility

Computer basics

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

Concord Hospitality is seeking a Front Desk Clerk in Ohio to deliver warm, efficient service at check-in/check-out and handle reservations, inquiries, and payments. You will maintain accurate records, assist guests with requests, and keep the front desk tidy, ensuring a seamless stay in a fast-paced hotel environment.

Ideal candidates have strong communication skills, prior hospitality or customer service experience, and the ability to multitask while providing a welcoming experience.