Front Desk Guest Experience Pro

Concord Hospitality Enterprises; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with match

Tuition assistance

Discounted hotel rates

Training & career development

Job summary

Concord Hospitality Enterprises in Columbus, OH seeks a Front Desk Clerk or Guest Services Clerk to warmly greet guests from arrival to departure and resolve requests with care. You will ensure smooth check-in/check-out, handle inquiries, and promote Concord-branded travel programs while maintaining safety and privacy standards.

The role emphasizes a proactive, responsive, and caring approach in a fast-paced hotel environment, with opportunities to grow through training and development programs.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises in Columbus, OH seeks a Front Desk Clerk or Guest Services Clerk to warmly greet guests from arrival to departure and resolve requests with care. You will ensure smooth check-in/check-out, handle inquiries, and promote Concord-branded travel programs while maintaining safety and privacy standards.

The role emphasizes a proactive, responsive, and caring approach in a fast-paced hotel environment, with opportunities to grow through training and development programs.