Guest Services Specialist - Front Desk

Concord Hospitality Brand; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Brand is seeking a Front Desk & Guest Care Clerk in Ohio. You will be at the hub of guest interactions, delivering warm hospitality and proactive service.

Responsibilities include assisting guests, handling charges, and communicating guest feedback across teams to ensure satisfaction. A strong communication level and knowledge of brand programs will help you contribute to our guest experience.

Qualifications

• Guest service mindset with proactive, responsive attitude.
• Strong communication and interpersonal skills for guest interactions.
• Ability to handle guest concerns professionally and promptly.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality

Job description

Concord Hospitality Brand is seeking a Front Desk & Guest Care Clerk in Ohio. You will be at the hub of guest interactions, delivering warm hospitality and proactive service.

Responsibilities include assisting guests, handling charges, and communicating guest feedback across teams to ensure satisfaction. A strong communication level and knowledge of brand programs will help you contribute to our guest experience.