Guest Experience Specialist — Front Desk

COP Charlotte-Northlake LLC; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

401(k) company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to greet guests and manage check-in/check-out with professionalism. You will address guest needs, handle inquiries, and promote hotel services to ensure a memorable stay.

We value strong communication, a friendly demeanor, and the ability to multitask in a fast-paced hotel environment. This on-site role includes varied shifts, training opportunities, and room for growth within Concord-managed properties.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to greet guests and manage check-in/check-out with professionalism. You will address guest needs, handle inquiries, and promote hotel services to ensure a memorable stay.

We value strong communication, a friendly demeanor, and the ability to multitask in a fast-paced hotel environment. This on-site role includes varied shifts, training opportunities, and room for growth within Concord-managed properties.