Guest Services Pro — Front Desk & Guest Experience

Concord Hospitality Brand; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality in Columbus, Ohio is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure and to handle inquiries, payments, and messages with a friendly, professional approach.

You will help maintain hospitality standards, stay informed about brand programs, and communicate guest feedback to the appropriate teams. This full-time role requires flexibility for evenings, weekends, and holidays, with strong training and development opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Professionalism

Education

High school diploma or equivalent

Hospitality experience (plus)

Job description

Concord Hospitality in Columbus, Ohio is seeking a Front Desk Clerk or Guest Services Clerk to welcome guests from arrival to departure and to handle inquiries, payments, and messages with a friendly, professional approach.

You will help maintain hospitality standards, stay informed about brand programs, and communicate guest feedback to the appropriate teams. This full-time role requires flexibility for evenings, weekends, and holidays, with strong training and development opportunities.