Evening Front Desk Guest Services Specialist

Concord Hospitality Enterprises; Columbus (OH); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Columbus, Ohio, to be the first point of contact for guests and provide outstanding hospitality. This role focuses on proactive service, guest satisfaction, and clear communication across hotel departments.

The position offers a 3pm–11pm shift with open availability, and a comprehensive benefits package for full-time associates. Concord emphasizes a culture centered on quality, integrity, community, profitability, and fun.

Qualifications

• Passion to serve others
• Open availability required
• Willingness to work 3pm–11pm shift on a primarily 3pm-11pm schedule
• Strong communication and guest service focus

Responsibilities

• Assist guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively address guest concerns to ensure satisfaction
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with privacy and professionalism
• Be knowledgeable of hotel programs, offers and brand specifics
• Communicate effectively with departments and management about guest comments and concerns
• Respond quickly to calls, lobby visitors and team members needing front desk assistance
• Maintain knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk in Columbus, Ohio, to be the first point of contact for guests and provide outstanding hospitality. This role focuses on proactive service, guest satisfaction, and clear communication across hotel departments.

The position offers a 3pm–11pm shift with open availability, and a comprehensive benefits package for full-time associates. Concord emphasizes a culture centered on quality, integrity, community, profitability, and fun.