Guest Experience Specialist – Front Desk

Element Atlanta Buckhead; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Element Atlanta Buckhead is seeking a Front Desk Agent to warmly welcome guests and deliver professional service at all times. You will manage check-ins, provide information on area attractions, handle reservations, and coordinate with other hotel departments to ensure a seamless guest experience.

Ideal candidates have at least 1 year in hospitality, strong communication skills, and a client-focused mindset.

Qualifications

• At least 1 year of hospitality experience.
• Strong customer-service and communication skills.
• Ability to manage multiple tasks with professionalism.

Responsibilities

• Maintain front office and lobby organization and supplies.
• Provide friendly telephone service and guest interactions.
• Coordinate reservations, check-in/out, wake up calls, and guest requests.
• Protect security and privacy of guest rooms and keys.
• Communicate with management through reports and feedback.
• Protect property safety through inspections and safety procedures.
• Follow hotel policies and contribute to team operations.

Skills

Hospitality experience

Job description

Element Atlanta Buckhead is seeking a Front Desk Agent to warmly welcome guests and deliver professional service at all times. You will manage check-ins, provide information on area attractions, handle reservations, and coordinate with other hotel departments to ensure a seamless guest experience.

Ideal candidates have at least 1 year in hospitality, strong communication skills, and a client-focused mindset.