Guest Experience Specialist — Front Desk

Doubletree by Hilton Atlanta Perimeter Dunwoody; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a professional hotel front desk agent dedicated to delivering exceptional guest experiences. Responsibilities include welcoming guests, managing reservations, handling inquiries, and ensuring guest satisfaction throughout their stay.

The ideal candidate possesses strong communication skills, a commitment to service, and experience in hospitality. Join our team to create a positive atmosphere for our guests.

Qualifications

• 1 year of experience in hospitality as a front desk agent or receptionist is preferred.
• Must exhibit excellent time management and organizational skills.
• Comfortable taking phone calls and handling stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Handle customer complaints and inquiries as needed.
• Keep accurate records of hotel guest account information.

Skills

Communication skills

Customer service skills

Organizational skills

Time management

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a professional hotel front desk agent dedicated to delivering exceptional guest experiences. Responsibilities include welcoming guests, managing reservations, handling inquiries, and ensuring guest satisfaction throughout their stay.

The ideal candidate possesses strong communication skills, a commitment to service, and experience in hospitality. Join our team to create a positive atmosphere for our guests.