Guest Experience Agent – Front Desk

GetHired, Inc.; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

GetHired, Inc. is seeking a Front Desk Associate to deliver warm, efficient hospitality at the Atlanta property. You will register guests, post charges, and manage check-out while ensuring accuracy of guest accounts and adherence to brand standards.

Responsibilities include handling guest requests, coordinating with hotel departments, and processing reservations and cancellations in a timely manner. Strong communication and multitasking are essential.

Qualifications

• Education: High School diploma.
• Certifications: TIPS or similar alcohol server training, as required.
• Experience: 2+ years in customer service or front desk preferred; on-the-job training may substitute.

Responsibilities

• Greet guests warmly and provide courteous hospitality.
• Check-in guests efficiently, secure payment method, and post charges.
• Post transactions to guest and master accounts; review balances for payment.
• Reconcile PMS, housekeeping, and registration card discrepancies.
• Handle guest requests, coordinate services with other departments, and assist departures.
• Upsell to maximize room revenue and occupancy; assist with extensions and late check-outs.
• Maintain logs, protect guest privacy, and follow brand and Baywood standards.

Skills

Multi-tasking

Communication

Bilingual (Spanish & English)

Education

High School diploma

Tools

PMS

Job description

GetHired, Inc. is seeking a Front Desk Associate to deliver warm, efficient hospitality at the Atlanta property. You will register guests, post charges, and manage check-out while ensuring accuracy of guest accounts and adherence to brand standards.

Responsibilities include handling guest requests, coordinating with hotel departments, and processing reservations and cancellations in a timely manner. Strong communication and multitasking are essential.