Guest Experience Supervisor - Front Desk

Hei Hotels Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

401(k) Savings Plan with matching

Job summary

HEI Hotels and Resorts seeks a Front Desk Support role to assist the Front Office Manager in delivering superior guest service at The Westin Buckhead Atlanta. You will help with check-ins/outs, guest inquiries, and coordinating with other departments to ensure smooth operations.

The role emphasizes friendly communication, accuracy in registrations and billing, and the ability to handle high guest traffic with composure and professionalism.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to affectively deal with customers with patience, tact and diplomacy.
• Basic mathematical skills and calculator proficiency.
• Ability to input information using a moderately complex computer system.
• Ability to stand, walk and perform behind the front desk.
• Strong written and verbal communication, and ability to prepare complex reports.

Responsibilities

• Assist the Front Office Manager in managing Front Office operations to achieve guest satisfaction and financial goals.
• Greet guests warmly, provide accurate information on hours and local attractions.
• Process registrations, assign rooms based on guest needs, and handle keys and folios at checkout.
• Verify credit cards, process payments, and balance the house bank.
• Answer phones promptly and relay messages to guests and staff.
• Maintain composure during emergencies and resolve guest issues with professional judgment.
• Ensure adherence to attendance and workplace rules.
• Perform other duties as assigned.

Skills

Customer service

Communication

Mathematical skills

Computer literacy

Front desk experience

Team collaboration

Job description

HEI Hotels and Resorts seeks a Front Desk Support role to assist the Front Office Manager in delivering superior guest service at The Westin Buckhead Atlanta. You will help with check-ins/outs, guest inquiries, and coordinating with other departments to ensure smooth operations.

The role emphasizes friendly communication, accuracy in registrations and billing, and the ability to handle high guest traffic with composure and professionalism.