Guest Experience Specialist

Resorts Jobs; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Resorts Jobs is seeking a friendly Front Desk Associate to join our team in New York. As the first point of contact, you will greet visitors, answer calls, and provide essential administrative support to ensure smooth daily operations.

The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment, while maintaining confidentiality and delivering high-quality customer service.

Qualifications

• High school diploma or equivalent.
• Proven experience as a front desk associate or in a similar role.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.
• Customer service-oriented with a professional demeanor.
• Ability to maintain confidentiality and handle sensitive information.
• Attention to detail and accuracy.

Responsibilities

• Welcome and greet guests in a warm and friendly manner.
• Answer phone calls, route calls, and take messages.
• Maintain a clean and organized front desk area.
• Manage incoming and outgoing mail and packages.
• Schedule appointments and manage calendars.
• Assist with administrative tasks such as data entry, filing, and photocopying.
• Provide general information to visitors and clients.
• Respond to inquiries and provide accurate information.
• Collaborate with team members to ensure a smooth workflow.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Microsoft Office

Professional demeanor

Confidentiality

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Office equipment

Booking/scheduling software

Job description

Resorts Jobs is seeking a friendly Front Desk Associate to join our team in New York. As the first point of contact, you will greet visitors, answer calls, and provide essential administrative support to ensure smooth daily operations.

The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment, while maintaining confidentiality and delivering high-quality customer service.