Front Desk Guest Experience Specialist

LBA Hospitality; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

LBA Hospitality is seeking a courteous Front Desk Associate for our New York-area hotel. You will greet and register guests, assign rooms, and maintain guest privacy while promoting hotel services and amenities to enhance overall guest satisfaction.

You will respond promptly to guest requests, balance cash and payments at shift end, and collaborate with management to uphold standards. A high school diploma and a customer-service mindset are required; experience in hospitality is preferred.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred
• High school diploma or equivalent of same

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Skills

English proficiency

Customer service

Education

High school diploma or equivalent

Tools

PMS software

Job description

LBA Hospitality is seeking a courteous Front Desk Associate for our New York-area hotel. You will greet and register guests, assign rooms, and maintain guest privacy while promoting hotel services and amenities to enhance overall guest satisfaction.

You will respond promptly to guest requests, balance cash and payments at shift end, and collaborate with management to uphold standards. A high school diploma and a customer-service mindset are required; experience in hospitality is preferred.