Guest Experience Specialist

Dimension-Hospitality,-LLC; Carle Place (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Dimension-Hospitality,-LLC is seeking a friendly Guest Service Representative in New York to assist guests with check-ins, check-outs, and reservations while ensuring smooth front desk operations. You will resolve guest questions promptly and coordinate with housekeeping to maintain an organized lobby.

Ideal candidates bring strong customer service, communication skills, and comfortable use of hotel systems. Flexibility to work varied shifts, including holidays and weekends, is required.

Qualifications

• Minimum customer service experience or transferable skills.
• Comfortable using computers and hotel systems.
• Professional and friendly demeanor required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, and reservations.
• Process payments and operate the front desk system.
• Coordinate with housekeeping and other departments.
• Address guest questions and resolve issues promptly.
• Maintain a clean, organized front desk area.
• Escalate concerns as needed and provide local information.

Skills

Customer service

Communication

Front desk operations

Multitasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

Dimension-Hospitality,-LLC is seeking a friendly Guest Service Representative in New York to assist guests with check-ins, check-outs, and reservations while ensuring smooth front desk operations. You will resolve guest questions promptly and coordinate with housekeeping to maintain an organized lobby.

Ideal candidates bring strong customer service, communication skills, and comfortable use of hotel systems. Flexibility to work varied shifts, including holidays and weekends, is required.