Guest Experience Front Desk Specialist

Courtyard New York World Trade Center; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition assistance

Discounted hotel rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Front Desk & Guest Care Associate for our New York site. You will be at the hub of guest interactions, ensuring proactive, responsive and caring service to enhance the guest experience.

The role emphasizes effective communication across departments, handling guest concerns promptly, and knowledge of brand programs. We offer a supportive environment and opportunities for growth within a people-first culture.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality is seeking a Front Desk & Guest Care Associate for our New York site. You will be at the hub of guest interactions, ensuring proactive, responsive and caring service to enhance the guest experience.

The role emphasizes effective communication across departments, handling guest concerns promptly, and knowledge of brand programs. We offer a supportive environment and opportunities for growth within a people-first culture.