Guest Experience Front Desk Associate

Hilton Grand Vacations; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Clerk in New York, NY. In this role, you will ensure every guest interaction is positive, manage check-ins and check-outs, and respond to guest requests. Ideal candidates should have strong interpersonal skills, a high school diploma, and previous customer service experience. Join us for a chance to make memorable guest experiences while working in a dynamic environment.

Qualifications

• High School Graduate or Equivalent.
• Proficient English language interpersonal skills.
• Open availability for schedule changes.
• Ability to multi-task and prioritize duties.
• Prior cash handling and data entry experience.
• Previous customer service experience.

Responsibilities

• Accesses reservation system to assist guests.
• Ensures accurate charges and payment collection.
• Handles cash transactions and balances postings.
• Issues safety deposit boxes and manages room keys.
• Receives housekeeping and maintenance requests.

Skills

Interpersonal skills in English

Cash handling experience

Customer service experience

Multi-tasking abilities

Ability to prioritize duties

Education

High School Graduate or Equivalent

Job description

A leading hospitality company is seeking a Front Desk Clerk in New York, NY. In this role, you will ensure every guest interaction is positive, manage check-ins and check-outs, and respond to guest requests. Ideal candidates should have strong interpersonal skills, a high school diploma, and previous customer service experience. Join us for a chance to make memorable guest experiences while working in a dynamic environment.