Spa Front Desk & Guest Services Specialist

FirstService Residential; Town of Florida (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential in New York is seeking a guest services-oriented receptionist to manage phones, greet guests, book appointments, and oversee the Spa area. The role requires flexibility including weekends and the ability to work in a fast-paced environment.

You will handle cash procedures, maintain front desk supplies, and participate in training sessions. Strong communication and customer service skills, knowledge of Microsoft Office, and prior reception or spa experience are preferred;

Qualifications

• High school diploma or equivalency required or preferred.
• Reception desk and/or spa/salon experience preferred.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills.
• Working knowledge of Microsoft Office Applications.

Responsibilities

• Must be able to work in a fast-paced environment.
• Must be multitask oriented.
• Must be able to work well with others and as a team.
• Schedules appointments accurately.
• Must be able to handle the computer system and all cash handling procedures.
• Answer phones promptly and in a friendly way.
• Must be able to work well under pressure.
• Knowledge of spa treatments.
• Stock brochures at the front desk.
• Restock retail items.
• Perform other tasks as assigned by Manager or Assistant Manager.
• Participate and attend all training classes and staff meetings.
• Checks lights and equipment to ensure all are working, reports problems with maintenance.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Communication skills

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FirstService Residential in New York is seeking a guest services-oriented receptionist to manage phones, greet guests, book appointments, and oversee the Spa area. The role requires flexibility including weekends and the ability to work in a fast-paced environment.

You will handle cash procedures, maintain front desk supplies, and participate in training sessions. Strong communication and customer service skills, knowledge of Microsoft Office, and prior reception or spa experience are preferred;