Guest Experience Specialist - Front Desk

Hotel Management and Consulting, Inc.; SOUTH PLAINFIELD (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

DailyPay Access

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

Employee Assistance Program

Career Growth

Job summary

Hotel Management and Consulting, Inc. in New Jersey seeks a positive, professional Guest Attendant who will be the face of the property and the first point of contact for guests.

In this front-facing role, you will handle reservations, check-ins, guest requests, and routine housekeeping tasks while delivering friendly service and supporting sales and marketing efforts. This is a full-time position with benefits and DailyPay access.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, check-ins; review/approve front office paperwork and reports.
• Guest Services: Meet guest needs, conduct tours for potential guests, close sales, fulfill special requests (e.g., linen exchanges).
• Laundry Duties: Wash, dry, fold, and organize linens and towels; keep laundry area clean and organized.
• Cleaning & Maintenance: Vacuum, dust, sanitize public areas; manage supplies.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure security needs are met.
• Other Duties as Assigned.

Skills

Customer service

Communication

Organization

Problem-solving

Adaptability

Job description

Hotel Management and Consulting, Inc. in New Jersey seeks a positive, professional Guest Attendant who will be the face of the property and the first point of contact for guests.

In this front-facing role, you will handle reservations, check-ins, guest requests, and routine housekeeping tasks while delivering friendly service and supporting sales and marketing efforts. This is a full-time position with benefits and DailyPay access.