Guest Experience Front Desk Specialist

Florida Partners; Town of Florida (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Florida Partners is seeking a friendly, professional Front Desk Associate for an extended stay property in New York. You will be the first contact for guests, handling check-ins, inquiries, and payments while maintaining accurate records and a welcoming atmosphere.

The role emphasizes dependable, detail-oriented service, with opportunities to coordinate with housekeeping and maintenance. Flexible scheduling includes mornings, evenings, weekends, and holidays as needed.

Qualifications

• Previous front desk, hotel, or customer service experience preferred (extended stay experience a plus).
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn property management systems.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and positive attitude.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet and assist guests in a warm, professional manner.
• Manage check-ins, check-outs, and extended-stay reservations.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Process payments, post charges, and balance daily transactions.
• Maintain accurate guest records and reservation information.
• Coordinate with housekeeping and maintenance to ensure guest needs are met.
• Monitor lobby and front desk area to ensure cleanliness and organization.
• Enforce property policies while providing excellent customer service.
• Assist long-term guests with account updates, stay extensions, and special requests.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Professional appearance

Job description

Florida Partners is seeking a friendly, professional Front Desk Associate for an extended stay property in New York. You will be the first contact for guests, handling check-ins, inquiries, and payments while maintaining accurate records and a welcoming atmosphere.

The role emphasizes dependable, detail-oriented service, with opportunities to coordinate with housekeeping and maintenance. Flexible scheduling includes mornings, evenings, weekends, and holidays as needed.