Guest Experience Specialist

Travel-Leisure-Co; Nashville (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Tuition Reimbursement

Employee Stock Purchase Program

Life and accident coverage

Disability Insurance

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Nashville, TN. You will warmly welcome guests, guide them through registration, issue keys, and provide information about the resort and area attractions.

You’ll handle reservations, quotes, and payments, balance cash, and assist guests with inquiries. The role emphasizes teamwork, hospitality, and a positive, professional appearance in a busy front desk environment.

Qualifications

• Excellent communication and English literacy required.
• Cash handling and balance procedures must be followed.
• Ability to multitask in a fast-paced hospitality environment.
• Basic math and computer skills are needed.

Responsibilities

• Greet guests and guide them through registration.
• Issue unit keys and provide resort information.
• Provide room rate quotes and confirm reservations.
• Process cash/credit transactions per procedures and balance cash at shift end.
• Handle check-out procedures and verify charges on folios.
• Respond promptly to guest inquiries and concerns.

Skills

Excellent communication

Cash handling

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Front desk software

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Nashville, TN. You will warmly welcome guests, guide them through registration, issue keys, and provide information about the resort and area attractions.

You’ll handle reservations, quotes, and payments, balance cash, and assist guests with inquiries. The role emphasizes teamwork, hospitality, and a positive, professional appearance in a busy front desk environment.