Guest Services Manager: Elevate Guest Experience

Travel-Leisure-Co; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Discounted hotel stays

Tuition reimbursement

401k with company match

Flexible spending accounts

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager in Nashville to lead the guest services team and deliver exceptional experiences for owners and guests. You will drive front desk operations, manage room inventory, and ensure financial and quality standards across the department.

The role emphasizes staff development, scheduling, and problem-solving to maximize occupancy and guest satisfaction while maintaining strong relations with HOA and internal departments.

Qualifications

• 2–3 years of management experience at a hotel/resort.
• 3–5 years hospitality customer service experience.
• Strong leadership capabilities and coaching skills.
• Excellent communication skills and guest-relations focus.

Responsibilities

• Oversee all aspects of the Guest Services department and ensure high-quality guest experiences.
• Manage room blocks, inventory, and rate integrity; authorize payments as needed.
• Lead Internal Audit processes; ensure QA, loss prevention, and safety compliance.
• Prepare and monitor the annual department budget and cost controls; optimize staffing and scheduling.

Skills

Leadership

Communication

Excel

Microsoft Office

Tools

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Guest Services Manager in Nashville to lead the guest services team and deliver exceptional experiences for owners and guests. You will drive front desk operations, manage room inventory, and ensure financial and quality standards across the department.

The role emphasizes staff development, scheduling, and problem-solving to maximize occupancy and guest satisfaction while maintaining strong relations with HOA and internal departments.