Guest Experience & Reservations Specialist

Travel Leisure Resort Development Inc; Estes Park (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests, assist with registration, and help plan their resort stays. You will quote room rates, guide guests about local attractions, and ensure accurate reservations and folios.

You will process cash/credit transactions, balance receipts, and answer inquiries with a friendly, professional approach. This role emphasizes hospitality and operational accuracy in a fast-paced environment.

Qualifications

• Professional appearance and a positive attitude.
• Excellent communication skills in English (read/write/speak).
• Ability to solve problems with minimal supervision.
• Basic math and cash handling procedures knowledge.
• Ability to multitask in a fast paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and assist with registration to checkout.
• Provide room rate quotes and resort information.
• Process cash and card transactions per procedures.
• Balance cash receipts and complete money handling tasks.
• Issue and verify unit keys; confirm reservations and folios.
• Respond promptly to guest inquiries and concerns.

Skills

Professional appearance

Excellent communication

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests, assist with registration, and help plan their resort stays. You will quote room rates, guide guests about local attractions, and ensure accurate reservations and folios.

You will process cash/credit transactions, balance receipts, and answer inquiries with a friendly, professional approach. This role emphasizes hospitality and operational accuracy in a fast-paced environment.