Guest Experience Specialist

Driftwood Hospitality; Miami (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, manage check-in/out, and ensure a superior guest experience. You will use a computer system to check guests in, code keys, process payments, and provide information about local attractions.

The role requires strong communication skills and a friendly, proactive approach. This on-site position supports a 24/7 hotel environment with various shifts and a focus on guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or front desk experience welcomed, not required.

Responsibilities

• Greet guests warmly and register them efficiently.
• Process payments, issue room keys, and verify guest information.
• Assist guests with inquiries and local attractions.
• Handle check-out process and balance cash and transactions.
• Maintain a neat, organized front desk and lobby area.

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, manage check-in/out, and ensure a superior guest experience. You will use a computer system to check guests in, code keys, process payments, and provide information about local attractions.

The role requires strong communication skills and a friendly, proactive approach. This on-site position supports a 24/7 hotel environment with various shifts and a focus on guest satisfaction.