Guest Experience Associate

Hampton Inn Ft. Lauderdale Airport North Cruise Port; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, register them efficiently, and ensure an exceptional stay aligned with our property standards.

The role requires adept cash handling, accurate data entry, and the ability to resolve guest concerns with tact. A flexible schedule is common in hospitality, and the team works to maintain a welcoming, professional front desk environment.

Qualifications

• High school diploma preferred.
• Experience in hospitality or front desk is preferred.
• Strong mathematical ability for cash handling.
• Ability to effectively interact with customers with patience and diplomacy.
• Proficient reading, writing and spoken English.

Responsibilities

• Greet guests with a friendly, professional welcome and initiate the registration process.
• Input guest information into the computer system and confirm details such as room type and rate; issue keys as needed.
• Handle payments, post charges to guest accounts, and balance the house bank as assigned.
• Answer phones promptly in clear English, relay messages, and assist guests with inquiries.
• Resolve guest concerns or issues during stay by researching solutions and escalating when necessary.

Skills

Customer service

Cash handling

English communication

Problem solving

Education

High school diploma

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, register them efficiently, and ensure an exceptional stay aligned with our property standards.

The role requires adept cash handling, accurate data entry, and the ability to resolve guest concerns with tact. A flexible schedule is common in hospitality, and the team works to maintain a welcoming, professional front desk environment.