Guest Experience Concierge (Front Desk)

Driftwood Hospitality Management; Miami (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, manage registrations, process payments, and ensure a seamless stay. The role requires courteous service, accuracy with computer systems, and a helpful attitude toward guests and team members.

Shifts vary as the hotel operates 24/7; candidates should be flexible with hours and able to stand for long periods. Prior hospitality experience is a plus but not required.

Qualifications

• High school diploma required; equivalent education considered.
• Prior hospitality front desk experience preferred but not required.
• Strong calculator skills for accurate transactions.
• Ability to communicate clearly in English, both written and spoken.
• Proficiency inputting guest information into a computer system.

Responsibilities

• Greet guests warmly and register them efficiently.
• Handle check-in/check-out, process payments, and balance house accounts.
• Provide information on local attractions and hotel services.
• Address guest requests, conflicts, or concerns with professionalism.
• Maintain neat front desk and assist other team members as needed.

Skills

Customer service

English communication

Calculator skills

Computer literacy

Education

High school diploma

Tools

Calculator

Hotel PMS system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, manage registrations, process payments, and ensure a seamless stay. The role requires courteous service, accuracy with computer systems, and a helpful attitude toward guests and team members.

Shifts vary as the hotel operates 24/7; candidates should be flexible with hours and able to stand for long periods. Prior hospitality experience is a plus but not required.