Front Desk Guest Experience Agent

Driftwood Hospitality; Florida; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality is seeking a Front Desk Associate to warmly greet guests, manage registrations, and ensure a seamless stay. You will handle room charges, process payments, and provide local information to guests.

The role demands professionalism, strong communication, and the ability to work in a fast-paced hotel environment. This position requires standing for extended periods, multitasking across front-desk tasks, and delivering exceptional guest service.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to perform moderately complex math calculations.
• Ability to read, listen, and communicate effectively in English (verbal and written).
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests warmly and register them efficiently, providing accurate information.
• Complete the registration process and manage room assignments and charges.
• Verify and imprint credit cards for authorization and handle cash transactions.
• Answer phone calls and relay messages; assist guests with requests.
• Close accounts at checkout and resolve issues to ensure guest satisfaction.
• Assist other front desk staff and adhere to safety and security procedures.

Skills

Customer service

Communication skills

English proficiency

Computer input

Math/calculation

Education

High school diploma

Job description

Driftwood Hospitality is seeking a Front Desk Associate to warmly greet guests, manage registrations, and ensure a seamless stay. You will handle room charges, process payments, and provide local information to guests.

The role demands professionalism, strong communication, and the ability to work in a fast-paced hotel environment. This position requires standing for extended periods, multitasking across front-desk tasks, and delivering exceptional guest service.