Guest Experience Concierge

TOWNEPLACE SUITES KENDALL; Sunset Corners (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, register arrivals, and manage guest accounts. You will input accurate information, process payments, and provide local recommendations to ensure an exceptional stay.

The role requires strong English communication, a calm demeanor, and the ability to work varied shifts in a 24/7 hotel environment. Hospitality experience is preferred but not mandatory as training will be provided.

Qualifications

• Experience in hospitality is preferred but not required.
• Strong English communication, both verbal and written.
• Proficient with basic calculator operations and arithmetic.

Responsibilities

• Greet guests and register them promptly and courteously.
• Input guest information and process room charges using the computer system.
• Verify and imprint payment methods; balance house bank as assigned.
• Answer phones promptly and relay messages to guests and staff.
• Close guest accounts at checkout and ensure guest satisfaction.
• Handle inquiries, resolve issues, and escalate to a supervisor when needed.
• Assist other front desk staff and perform related duties as requested.

Skills

Customer service

English communication

Calculator proficiency

Problem resolution

Education

High school diploma preferred

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, register arrivals, and manage guest accounts. You will input accurate information, process payments, and provide local recommendations to ensure an exceptional stay.

The role requires strong English communication, a calm demeanor, and the ability to work varied shifts in a 24/7 hotel environment. Hospitality experience is preferred but not mandatory as training will be provided.