Guest Experience Specialist - Front Desk

Driftwood Hospitality Management; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly Front Desk Associate to welcome guests, register arrivals, and manage guest accounts accurately. This role requires weekend availability and flexibility with shifts, including mornings and evenings, to help ensure our guests have an outstanding stay.

You will handle payments, input guest information into the property system, answer inquiries, and resolve issues while maintaining a neat and professional front desk.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Ability to perform moderately complex mathematical calculations.
• Ability to interact with customers with tact and diplomacy.
• Proficiency in English, written and spoken.
• Ability to input information accurately using a computer system.
• Good hearing and vision for safety and emergencies.

Responsibilities

• Greet guests warmly and provide accurate information about hours and local attractions.
• Register guests and manage room rates and accounts in the system.
• Process payments, balance cash, and handle vouchers or travelers’ checks.
• Answer phones with clear English and relay messages to guests.
• Close guest accounts at checkout and address guest concerns per guidelines.
• Resolve guest issues and complaints with discretion and escalation when needed.
• Follow safety procedures and keep front desk area neat and organized.
• Assist other front desk staff and perform related duties as requested.

Skills

Customer service

English communication

Computer input

Calcs & math

Patience & diplomacy

Education

High school diploma

Tools

POS system

Moderately complex computer system

Job description

Driftwood Hospitality Management is seeking a friendly Front Desk Associate to welcome guests, register arrivals, and manage guest accounts accurately. This role requires weekend availability and flexibility with shifts, including mornings and evenings, to help ensure our guests have an outstanding stay.

You will handle payments, input guest information into the property system, answer inquiries, and resolve issues while maintaining a neat and professional front desk.