Guest Experience Specialist

Extended Stay America, Inc.; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America, Inc. is hiring a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments in line with company guidelines.

The role includes processing reservations and maintaining front desk records, while ensuring safety and security procedures are followed by all associates. The position requires strong English communication, basic math, and the ability to resolve guest issues with courtesy.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payment per guidelines.
• Process reservations, registrations, payments and departures.
• Maintain cash, credit card and city ledger accounts.
• Ensure front desk and lobby areas are clean and organized.

Skills

English proficiency

PMS operation

Documentation & procedures

Routine reports

Basic arithmetic

Judgment & decision making

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America, Inc. is hiring a Guest Services Representative to assist guests, answer phones, check guests in and out, and handle payments in line with company guidelines.

The role includes processing reservations and maintaining front desk records, while ensuring safety and security procedures are followed by all associates. The position requires strong English communication, basic math, and the ability to resolve guest issues with courtesy.