Guest Experience Specialist: Front Desk & Reservations

Extended Stay America; West Valley (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to warmly welcome guests, assist with check-in/check-out, answer phones, and handle payments in line with company procedures.

You will maintain front desk paperwork, support breakfast service, uphold safety standards, and identify sales opportunities. This role requires English proficiency, reliable cash handling, and a commitment to guest satisfaction.

Qualifications

• Proficiency in English to interact with guests and colleagues.
• Experience handling payments and cash transactions accurately.
• Familiarity with front desk operations and hotel processes.

Responsibilities

• Assist guests and answer phones promptly.
• Check guests in and out and process payments.
• Maintain front desk paperwork and ensure safety procedures are followed.
• Promote hotel services and upsell where appropriate.
• Keep lobby and front desk area organized and presentable.

Skills

English proficiency

Cash handling

Front desk operation

Customer service

Education

High School Diploma or GED

Tools

PMS software

Job description

Extended Stay America is seeking a Guest Services Representative to warmly welcome guests, assist with check-in/check-out, answer phones, and handle payments in line with company procedures.

You will maintain front desk paperwork, support breakfast service, uphold safety standards, and identify sales opportunities. This role requires English proficiency, reliable cash handling, and a commitment to guest satisfaction.