Guest Experience Specialist

Extended Stay America; Glenview (IL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great work environment

Employee Recognition

Vision Insurance

401(k) Savings Plan

EAP

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. The role requires delivering a welcoming experience and maintaining front desk area and related duties.

You will process reservations, manage cash and city ledger accounts, and support breakfast display setup while upholding safety and security procedures. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or GED or equivalent.

Responsibilities

• Assist guests with check-in/check-out and payment processing.

Skills

English proficiency

PMS proficiency

Communication

Problem solving

Education

High School Diploma/GED

Tools

PMS software

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. The role requires delivering a welcoming experience and maintaining front desk area and related duties.

You will process reservations, manage cash and city ledger accounts, and support breakfast display setup while upholding safety and security procedures. Strong communication and problem-solving skills are essential.