Guest Experience Concierge

Extended Stay America; Columbia Township (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative to ensure a positive guest experience. You will handle check-in/check-out, take payments, answer phones, and maintain front desk paperwork in a fast-paced hotel setting.

Strong English communication, basic math, and ability to follow company procedures are essential. The role involves customer service, housekeeping collaboration, and adhering to safety protocols at the front desk.

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience in front desk, hospitality, or customer service preferred.
• Ability to operate a property management system and process reservations accurately.

Responsibilities

• Assist guests with check-in/check-out and payment processing per ESA guidelines.
• Respond to guest requests and resolve issues through the Make it Right process.
• Maintain front desk paperwork and ensure safety and security procedures are followed.

Skills

Customer service

Cash handling

Reservation processing

English proficiency

Education

High school diploma or GED

Tools

Property management system

Job description

Extended Stay America is seeking a Guest Services Representative to ensure a positive guest experience. You will handle check-in/check-out, take payments, answer phones, and maintain front desk paperwork in a fast-paced hotel setting.

Strong English communication, basic math, and ability to follow company procedures are essential. The role involves customer service, housekeeping collaboration, and adhering to safety protocols at the front desk.