Guest Experience Specialist

Sonesta Gwinnett Place Atlanta; Duluth (GA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with 4% match

PayActive access

Paid Time Off

Job summary

HVMG is seeking a Front Desk Agent to welcome guests at our Duluth-area hotel and provide warm, professional service throughout their stay.

You will manage check-in and check-out, handle reservations, and respond to guest questions, ensuring a seamless and memorable guest experience.

This role requires English proficiency, eligibility to work in the United States, and the ability to work a flexible schedule, including evenings, weekends, and holidays.

Qualifications

• Hotel or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Strong communication and guest service skills.

Responsibilities

• Check guests in and out efficiently.
• Answer guest inquiries and provide local information.
• Handle reservations and cancellations accurately.
• Report to Front Office Manager or Front Office Supervisor.

Skills

Customer service

Communication skills

English proficiency

Team player

Education

High school diploma or equivalent

Job description

HVMG is seeking a Front Desk Agent to welcome guests at our Duluth-area hotel and provide warm, professional service throughout their stay.

You will manage check-in and check-out, handle reservations, and respond to guest questions, ensuring a seamless and memorable guest experience.

This role requires English proficiency, eligibility to work in the United States, and the ability to work a flexible schedule, including evenings, weekends, and holidays.