Guest Experience Specialist

Extended Stay America; Delta Manor (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great environment

Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to welcome guests, handle check-in/check-out, answer phones, and process payments following company guidelines. You will support daily front office tasks and uphold safety and service standards across the property.

You will promote the ESA experience, assist with reservations, and help maintain a clean, organized lobby and front desk area while delivering friendly, professional service to guests.

Qualifications

• Must be able to communicate in English proficiently.
• Experience with front desk operations or guest services is a plus.
• Good cash handling and payment processing skills.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Answer phones and respond to guest requests with follow-through.
• Process payments and manage daily front desk paperwork per guidelines.
• Maintain lobby and front desk areas clean and organized.
• Promote the ESA experience and convert inquiries into reservations.

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to welcome guests, handle check-in/check-out, answer phones, and process payments following company guidelines. You will support daily front office tasks and uphold safety and service standards across the property.

You will promote the ESA experience, assist with reservations, and help maintain a clean, organized lobby and front desk area while delivering friendly, professional service to guests.