Guest Experience Specialist

Extended Stay Hotels; Wilmington (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Job summary

Extended Stay America is hiring a Guest Services Representative to welcome guests, answer calls, and manage check-in/out and payments. The role emphasizes accurate front desk paperwork, adherence to safety procedures, and delivering the Make it Right guest experience with courtesy and efficiency.

You will be responsible for maintaining the lobby, promoting ESA services, and helping with breakfast setup while balancing accounts and supporting sales leads.

Qualifications

• Proficient English communication with guests, colleagues and vendors.
• Ability to operate the property management system and audit reports.
• Follow safety rules and read operation manuals and procedures.
• Complete routine reports and correspondence accurately.
• Perform basic math and handle cash, cards and ledgers.
• Apply good judgment and resolve guest issues promptly.
• Assist guests with reservations, check-in/out and payments.

Responsibilities

• Greet and assist guests, answer phones and handle inquiries.
• Process reservations, check-ins/outs and payments per guidelines.
• Maintain front desk paperwork and safety/security procedures.
• Balance cash, credit cards and city ledger accounts daily.
• Set up breakfast display and keep lobby areas clean and organized.
• Identify sales opportunities and convert inquiries to bookings.

Skills

English proficiency

PMS usage

Safety procedures

Reports processing

Math basics

Problem solving

Guest service

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is hiring a Guest Services Representative to welcome guests, answer calls, and manage check-in/out and payments. The role emphasizes accurate front desk paperwork, adherence to safety procedures, and delivering the Make it Right guest experience with courtesy and efficiency.

You will be responsible for maintaining the lobby, promoting ESA services, and helping with breakfast setup while balancing accounts and supporting sales leads.