Guest Experience Specialist

Extended Stay America; Horsham (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America is seeking a Guest Services Representative to provide outstanding guest experiences. You will check guests in and out, handle phones, process payments, and ensure front desk areas remain organized and compliant with brand standards.

The role requires a friendly, detail-oriented individual who can resolve guest issues through the Make it Right process while promoting ESA’s service culture. Training and a collaborative environment are provided.

Qualifications

• Understand and communicate effectively in English with guests and team members.
• Proficient operation of property management system (PMS) and front desk reports.
• Ability to understand safety rules and procedures and to perform basic audits.
• Strong cash handling, payment processing, and reconciliation skills.

Responsibilities

• Greet and assist guests, answer phones, and complete check-in/check-out.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk areas, lobby and common areas in compliance with standards.
• Assist with breakfast setup and display; support housekeeping and laundry as needed.
• Identify sales opportunities and potential guest leads during inquiries.
• Follow Make it Right process to resolve guest issues with courtesy.
• Ensure adherence to safety, security, and key control policies.

Skills

English proficiency

PMS awareness

Cash handling

Phone etiquette

Guest service mindset

Education

High school diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative to provide outstanding guest experiences. You will check guests in and out, handle phones, process payments, and ensure front desk areas remain organized and compliant with brand standards.

The role requires a friendly, detail-oriented individual who can resolve guest issues through the Make it Right process while promoting ESA’s service culture. Training and a collaborative environment are provided.