Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Lone Tree (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-discnt

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments. You will follow company guidelines, complete front desk paperwork, and uphold safety procedures.

The role emphasizes delivering a positive guest experience and promoting ESA’s service culture. Responsibilities include handling reservations, maintaining accurate accounts, and contributing to a welcoming lobby.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Assist guests and answer phones.
• Check guests in and out and handle payments.
• Follow Make it Right process to resolve guest issues.
• Maintain front desk area and daily paperwork per guidelines.
• Ensure safety and security procedures are followed.

Skills

English proficiency

PMS proficiency

Problem solving

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments. You will follow company guidelines, complete front desk paperwork, and uphold safety procedures.

The role emphasizes delivering a positive guest experience and promoting ESA’s service culture. Responsibilities include handling reservations, maintaining accurate accounts, and contributing to a welcoming lobby.