Guest Experience & Reservations Specialist

Extended Stay America; Peoria (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Discounts

Job summary

Extended Stay America is seeking a Guest Services Representative (GSR) who will ensure exceptional guest experiences through personal interactions. This role includes handling guest inquiries, check-ins and check-outs, and maintaining hotel cleanliness.

The ideal candidate will have a high school diploma and strong communication skills in English. Candidates will also engage in various responsibilities that enhance guest satisfaction and uphold company standards.

Qualifications

• Professional communication with guests and associates in English.
• High School Diploma or GED; related experience is a plus.
• Ability to add, subtract, multiply, and divide in all units of measure.

Responsibilities

• Provide guest services, assist with check-ins and check-outs.
• Maintain cleanliness in various areas of the hotel.
• Offer reasonable accommodations for guest requests.

Skills

Communication in English

Customer service

Problem management

Organization

Education

High School Diploma or GED

Tools

Property management system

Job description

Extended Stay America is seeking a Guest Services Representative (GSR) who will ensure exceptional guest experiences through personal interactions. This role includes handling guest inquiries, check-ins and check-outs, and maintaining hotel cleanliness.

The ideal candidate will have a high school diploma and strong communication skills in English. Candidates will also engage in various responsibilities that enhance guest satisfaction and uphold company standards.