Guest Experience Specialist — Front Desk & Reservations

Extended Stay America; Columbia (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Employee Perks Program offering discc

Job summary

Extended Stay America is seeking a Guest Services Representative (GSR) to assist guests, answer phones, and check guests in and out while collecting payments per company guidelines. The role emphasizes delivering a high-quality guest experience and maintaining front desk operations, safety compliance, and daily paperwork.

The GSR will promote ESA’s service culture, handle reservations, and contribute to a clean, welcoming lobby and breakfast area.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.

Responsibilities

• Assist guests and handle check-in/out and payments.
• Answer phones and respond to guest requests.
• Resolve guest issues through the Make it Right process.
• Maintain front desk and lobby areas to company standards.
• Process reservations and ensure accurate daily front office paperwork.

Skills

Customer service

English proficiency

PMS software

Audit reports

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Guest Services Representative (GSR) to assist guests, answer phones, and check guests in and out while collecting payments per company guidelines. The role emphasizes delivering a high-quality guest experience and maintaining front desk operations, safety compliance, and daily paperwork.

The GSR will promote ESA’s service culture, handle reservations, and contribute to a clean, welcoming lobby and breakfast area.