Guest Experience Specialist

Extended Stay America; Coraopolis (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering hotel/

Job summary

Extended Stay America is seeking a Guest Services Representative to warmly welcome guests, answer phones, check guests in and out, and process payments per company guidelines. You will complete front desk daily paperwork and ensure safety and security procedures are followed throughout the property.

The role emphasizes guest satisfaction, accuracy in reporting, and friendly communication. A professional demeanor and ability to upsell and assist housekeeping as needed are valued.

Qualifications

• High school diploma or GED required, related experience a plus.
• Excellent verbal and written communication with guests and team members.
• Ability to handle payments and front desk transactions accurately.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer phones and respond to guest requests with follow-through.
• Process reservations, payments, and deposits according to policy.
• Maintain front desk and lobby areas, complete daily paperwork.

Skills

Customer service

Communication

English proficiency

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative to warmly welcome guests, answer phones, check guests in and out, and process payments per company guidelines. You will complete front desk daily paperwork and ensure safety and security procedures are followed throughout the property.

The role emphasizes guest satisfaction, accuracy in reporting, and friendly communication. A professional demeanor and ability to upsell and assist housekeeping as needed are valued.