Guest Experience Manager – Front of House (Richmond)

Sedona Taphouse; Richmond (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sedona Taphouse in Richmond, VA seeks a hands-on Front of House Manager to lead daily dining room operations and ensure an outstanding guest experience for every guest.

You will train and supervise front-of-house staff, uphold service standards, address guest feedback, monitor sales and performance metrics, promote teamwork, and coordinate smoothly with all team members on weekends and holidays. A passion for hospitality and strong communication are essential.

Qualifications

• Strong communication and customer service skills with staff and guests.
• Experience and knowledge in Food & Beverage operations.
• Proven ability to train front-of-house staff effectively.
• Understanding of basic sales principles to drive guest satisfaction and revenue.
• Ability to work in a fast-paced environment with attention to detail.
• Leadership experience in hospitality or restaurant operations preferred.
• Availability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee daily Front of House operations to ensure guest experience.
• Manage and train front-of-house staff.
• Maintain service standards and address customer feedback.
• Monitor sales and performance metrics.
• Promote a positive team environment.
• Coordinate with staff for smooth operations.

Skills

Communication

Customer service

Front-of-house leadership

Staff training

Sales skills

Problem solving

Hospitality

Flexible schedule

Job description

Sedona Taphouse in Richmond, VA seeks a hands-on Front of House Manager to lead daily dining room operations and ensure an outstanding guest experience for every guest.

You will train and supervise front-of-house staff, uphold service standards, address guest feedback, monitor sales and performance metrics, promote teamwork, and coordinate smoothly with all team members on weekends and holidays. A passion for hospitality and strong communication are essential.