Luxury Front Office Manager — Guest Experience Leader

Omni Hotels & Resorts; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni Richmond Hotel is seeking a Front Office Manager to work closely with the Director of Rooms and Front Office leadership to ensure peak front desk efficiency and service excellence. You will oversee training, guest relations, and daily operations within a luxury environment in Richmond.

The role requires leadership experience in a hotel setting, flexible scheduling including nights and weekends, and strong knowledge of PMS and Microsoft Office.

Qualifications

• Previous luxury hotel experience in Guest Services or Front Office is strongly preferred.
• Previous Front Office Leadership experience is required.
• Flexible schedule including nights, weekends and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented with attention to detail and strong organizational skills.
• Knowledge of Property Management Systems and related computer programs; proficiency in Microsoft Office.

Responsibilities

• Work closely with Director of Rooms and Assistant Front Office Managers to ensure maximum Front Office operating efficiency.
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Handle all guest complaints maintaining a satisfactory impression when resolving any complaints.
• Be familiar with hotel computer systems for training, maintenance and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports.

Skills

Leadership

Customer service

Multi-tasking

Organization

PMS knowledge

Microsoft Office

Tools

Property Management Systems

Microsoft Office

Job description

Omni Richmond Hotel is seeking a Front Office Manager to work closely with the Director of Rooms and Front Office leadership to ensure peak front desk efficiency and service excellence. You will oversee training, guest relations, and daily operations within a luxury environment in Richmond.

The role requires leadership experience in a hotel setting, flexible scheduling including nights and weekends, and strong knowledge of PMS and Microsoft Office.