Front of House Manager

Sedona Taphouse; Richmond (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sedona Taphouse in Richmond, VA seeks a hands-on Front of House Manager to lead daily dining room operations and ensure an outstanding guest experience for every guest.

You will train and supervise front-of-house staff, uphold service standards, address guest feedback, monitor sales and performance metrics, promote teamwork, and coordinate smoothly with all team members on weekends and holidays. A passion for hospitality and strong communication are essential.

Qualifications

• Strong communication and customer service skills with staff and guests.
• Experience and knowledge in Food & Beverage operations.
• Proven ability to train front-of-house staff effectively.
• Understanding of basic sales principles to drive guest satisfaction and revenue.
• Ability to work in a fast-paced environment with attention to detail.
• Leadership experience in hospitality or restaurant operations preferred.
• Availability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee daily Front of House operations to ensure guest experience.
• Manage and train front-of-house staff.
• Maintain service standards and address customer feedback.
• Monitor sales and performance metrics.
• Promote a positive team environment.
• Coordinate with staff for smooth operations.

Skills

Communication

Customer service

Front-of-house leadership

Staff training

Sales skills

Problem solving

Hospitality

Flexible schedule

Job description

Company Description

Sedona Taphouse is a vibrant and welcoming establishment known for offering guests an exceptional selection of local and international craft beers, unique wines, and handcrafted cocktails. The environment at Sedona Taphouse is fun and comfortable, making it a favorite destination for locals and visitors alike. We strive to provide exceptional service and a memorable dining experience by embracing creativity and quality in everything we do.

Role Description

This is a full-time, on-site role for a Front of House Manager, based in Richmond, VA. The Front of House Manager will oversee daily operations to ensure an outstanding guest experience. Responsibilities include managing and training front-of-house staff, maintaining service standards, addressing customer feedback, and ensuring smooth coordination between staff. The role also includes monitoring sales and performance metrics to meet operational goals, promoting a positive team environment, and assisting with other duties as needed.

Qualifications

• Strong Communication and Customer Service skills to interact effectively with staff and guests
• Experience and knowledge in Food & Beverage operations
• Proven ability to provide effective training for front-of-house team members
• Understanding of basic Sales principles and approaches to drive guest satisfaction and revenue growth
• Ability to work in a fast-paced environment with attention to detail and problem-solving skills
• Leadership experience within the hospitality or restaurant industry is preferred
• Availability to work a flexible schedule, including weekends and holidays