Guest Experience Leader - 24/7 Retail & Growth

Wills Group; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Up to 5 weeks of paid time off

100% tuition reimbursement

401(k) plan with 7% company match

Paid Parental Leave

Job summary

A renowned retail brand located in Richmond, Virginia, seeks a Guest Experience Manager to oversee the Front of House team and ensure exceptional guest service in a 24/7 environment. The ideal candidate has over three years of relevant experience, including leadership, and will measure success through metrics such as sales growth and customer feedback. This position offers opportunities for professional growth and is part of a supportive workplace culture that values employee well-being.

Qualifications

• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to manage a varied full-time schedule.

Responsibilities

• Assist in hiring and training a high-performing retail team.
• Manage product orders to drive sales.
• Ensure clean and safe facilities for guests.
• Meet or exceed expectations during audits.

Skills

Team Management

Customer Service

Problem Solving

Communication

Education

High school diploma or GED

Associate or bachelor's degree preferred

Tools

POS technology

Job description

A renowned retail brand located in Richmond, Virginia, seeks a Guest Experience Manager to oversee the Front of House team and ensure exceptional guest service in a 24/7 environment. The ideal candidate has over three years of relevant experience, including leadership, and will measure success through metrics such as sales growth and customer feedback. This position offers opportunities for professional growth and is part of a supportive workplace culture that values employee well-being.