Guest Experience Lead - Front of House

Topgolf Payroll Services; Richmond (VA); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Free Play

Half-price food

Health benefits

401(k) match

Well-being platform

Résumé du poste

Topgolf Richmond is seeking a capable supervisor to lead a hospitality team, drive performance targets, and coach associates to deliver high-quality guest experiences.

You will collaborate with other departments, address issues promptly, and promote an inclusive culture while complying with policies and safety standards. This role requires flexibility for varied shifts and physical stamina.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Min 20.00 – Max 25.00

Responsabilités

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Connaissances

Leadership experience

Communication

Problem-solving

Organizational skills

Motivating others

Software proficiency

Regulatory knowledge

Shift availability

Physical stamina

Formation

High school diploma or equivalent

Outils

Software tools

Description du poste

Topgolf Richmond is seeking a capable supervisor to lead a hospitality team, drive performance targets, and coach associates to deliver high-quality guest experiences.

You will collaborate with other departments, address issues promptly, and promote an inclusive culture while complying with policies and safety standards. This role requires flexibility for varied shifts and physical stamina.