Front-of-House General Manager — Health Benefits & PTO

Maxsonbroad; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Term & Disability Insurance

401K

Tuition Reimbursement for Hospitality

Tuition Reimbursement for Culinary

Job summary

RVA Hospitality is seeking an experienced General Manager to lead front-of-house operations, ensuring outstanding guest service and adherence to standards. You will manage staff, payroll, and daily operations, while driving hospitality excellence.

The ideal candidate has 2+ years as a FOH manager, strong English communication, and a solid background in service and food & beverage. This role is based in our Richmond, VA location with a comprehensive benefits package.

Qualifications

• Be 21 years of age and have worked as a FOH manager for at least two years.
• Be able to communicate and understand English.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system and reconcile the safe and chip cards/credit cards daily.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must have the stamina to work 50 hours per week.

Responsibilities

• Conduct oneself in a becoming manner at all times, always being available for a call to action or to answer a question.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Ensuring highest quality of dining experiences though compliance and training in our mystery shop program and training.
• Making safety a priority.
• Handling all payroll issues in a timely manner and ensuring all members of staff are paid correctly.
• Creating items for the daily/nightly lineup to enhance staff performance and following up on these action items during the shift and post shift.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Supervise daily prep list completion; ordering of all products from wine, beer, liquor, food, paper products and more; daily temp log; alcohol delivery journals, payroll & labor; freezer pull, void/comp logs
• Ensure staff experiences heightened sense of pleasure in work and morale
• Exemplifies honesty, hospitality and sincerity at all times

Job description

RVA Hospitality is seeking an experienced General Manager to lead front-of-house operations, ensuring outstanding guest service and adherence to standards. You will manage staff, payroll, and daily operations, while driving hospitality excellence.

The ideal candidate has 2+ years as a FOH manager, strong English communication, and a solid background in service and food & beverage. This role is based in our Richmond, VA location with a comprehensive benefits package.