Guest Experience Manager - Front Desk Lead | PTO

TMP BELL DRIVE LLC; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work environm

Job summary

TMP BELL DRIVE LLC is seeking a Guest Services Manager to lead the front desk and guest services team at a busy San Antonio hotel. You will supervise a group of guest service agents, ensuring high-quality service and smooth daily operations, from check-ins to guest requests, while maintaining lobby standards and safety protocols.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Minimum 2 years in a guest services/leadership role in hospitality.
• Strong leadership and communication skills.
• Ability to multitask in a high-volume environment.

Responsibilities

• Lead and schedule a team of guest service agents; conduct training and evaluations.
• Oversee front desk operations including check-ins/check-outs and guest requests.
• Maintain lobby standards, safety, and cleanliness; ensure efficient service.

Skills

Leadership

Communication

Multitasking

PMS proficiency

Tools

Microsoft Office

Property Management Systems

Job description

TMP BELL DRIVE LLC is seeking a Guest Services Manager to lead the front desk and guest services team at a busy San Antonio hotel. You will supervise a group of guest service agents, ensuring high-quality service and smooth daily operations, from check-ins to guest requests, while maintaining lobby standards and safety protocols.

The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced hospitality environment.