Front Desk: Guest Experience Pro

Zachry Hotels, LLC; San Antonio (TX); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life Insurance

401K

Paid Leave

Bonus Program

Tuition Reimbursement

Job summary

A hospitality management company in San Antonio seeks a Guest Service Agent. This individual will be responsible for providing exceptional service, managing check-ins and check-outs, and assisting with guest inquiries to create a welcoming and memorable experience. The ideal candidate should possess excellent communication skills, a high school diploma, and previous hospitality experience is preferred. The position demands attention to detail and the ability to multitask in a fast-paced environment, contributing to a positive guest experience.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Experience with PMS systems and hotel operations preferred.
• Training or coursework in hospitality-related fields preferred.

Responsibilities

• Welcome guests warmly and handle check-ins/check-outs efficiently.
• Provide information about hotel amenities and local attractions.
• Process payments accurately and handle guest requests promptly.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Multi-tasking ability

Attention to detail

Proficiency in computer systems

Bilingual (Spanish preferred)

Education

High School Diploma or equivalent

Tools

Property Management System (PMS)

Microsoft Office

Job description

A hospitality management company in San Antonio seeks a Guest Service Agent. This individual will be responsible for providing exceptional service, managing check-ins and check-outs, and assisting with guest inquiries to create a welcoming and memorable experience. The ideal candidate should possess excellent communication skills, a high school diploma, and previous hospitality experience is preferred. The position demands attention to detail and the ability to multitask in a fast-paced environment, contributing to a positive guest experience.