Spa Front Desk Concierge — Guest Experience Champion

Massage Heights - San Antonio; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights - San Antonio is seeking a vibrant Guest Service Manager to deliver exceptional guest experiences across our eight San Antonio locations. This role focuses on welcoming guests, managing bookings, and processing payments in a fast-paced, friendly environment.

You will drive memberships and product sales while upholding cleanliness and a high standard of service. Availability includes mornings, evenings, and weekends, with a team‑oriented, positive culture at the heart of our

Qualifications

• Warm and approachable with a passion for guest connection.
• Calm under pressure and able to solve problems quickly.
• Attention to detail enhances the guest experience.
• Motivated to meet goals and support teammates.
• Available to work 32+ hours per week including mornings, evenings, and weekends.
• Reliable with transportation to travel between locations.
• Tech-savvy and quick to learn booking software and multitasking.

Responsibilities

• Manage bookings, greet guests, and process payments smoothly.
• Drive sales of memberships, packages, retail items, and gift cards.
• Maintain cleanliness, hygiene, and assist with laundry as needed.
• Resolve guest inquiries professionally to ensure a positive experience.
• Assess guest needs and suggest appropriate services.
• Build rapport and create a warm, memorable guest experience.
• Foster a supportive, positive team culture.

Skills

Customer service

Sales experience

Communication

Teamwork

Organization

Flexibility

Tech-savvy (booking software)

Multitasking

Job description

Massage Heights - San Antonio is seeking a vibrant Guest Service Manager to deliver exceptional guest experiences across our eight San Antonio locations. This role focuses on welcoming guests, managing bookings, and processing payments in a fast-paced, friendly environment.

You will drive memberships and product sales while upholding cleanliness and a high standard of service. Availability includes mornings, evenings, and weekends, with a team‑oriented, positive culture at the heart of our