Guest Experience Supervisor - Front Desk Lead

Sincere Hospitality; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Vacation and PTO

Hotel discounts

Holiday pay

Birthday pay

Referral bonuses

Job summary

Athos Hotels in San Antonio, TX is seeking a Front Desk Manager to lead the guest services team and ensure a welcoming, efficient check-in and check-out experience. You will uphold brand standards, coordinate with departments, and mentor front desk staff.

The role requires excellent communication, a commitment to hospitality, and availability for varied shifts. You will report to the General Manager and contribute to guest satisfaction scores and daily operations.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office programs.
• Available to work morning and evening shifts.
• Available to work on weekends and holidays.

Responsibilities

• Oversee front desk operations to ensure quality check-in and checkout.
• Train and support front desk staff to maintain hotel policies.
• Maintain records using hotel systems and nightly reports.
• Respond to guest requests and resolve issues professionally.
• Monitor reservations and billing accuracy.

Skills

Shift flexibility

Customer service

Guest interaction

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Athos Hotels in San Antonio, TX is seeking a Front Desk Manager to lead the guest services team and ensure a welcoming, efficient check-in and check-out experience. You will uphold brand standards, coordinate with departments, and mentor front desk staff.

The role requires excellent communication, a commitment to hospitality, and availability for varied shifts. You will report to the General Manager and contribute to guest satisfaction scores and daily operations.